Aircraft Noise. A toolkit for managing community expectations
This report is intended to be a guidebook designed for airport managers and sponsors to help them improve their communications with the public about issues related to aircraft noise exposure. It outlines 6 keys of best practices to achieving effective communications:
- Build trust through good two-way communications
- Put senior leadership out front
- Use graphics to illustrate the message
- Have a transparent process
- Select staff for service-oriented attitude (people skills)
- Be ahead with communication